Returns & Exchanges
At Velvet Box By Shweta, we uphold the utmost standards of quality and prioritize the meticulous handling of deliveries. In the unlikely event that you are unsatisfied with your purchase, we would like to outline our exchange policy below.
We have a 48 hours exchange policy, which means you have 48 hours after receiving your item to request an exchange if the product is damaged or you receive a different product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be given a store credit that can be utilized to purchase any other products on our store.
we gladly offer exchanges specifically for size-related concerns within 48 hours of delivery, provided that the product remains unused, unwashed.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your purchase meets the exchange criteria above, please contact our customer care team within 48 hours of delivery via any of the following channels:
Call at +91 9568 895009, Monday - Saturday 9.30 AM to 5.30 PM IST
Email at contact@velvetboxbyshweta.com
In the case of damage or quality concerns, we kindly request that you provide us with the following information to facilitate the resolution process: order number, transaction date, delivery address, as well as an image of the defective item along with its original packaging.
Our dedicated customer care team will thoroughly investigate your concern and provide a response within two working days. Once you receive communication from our customer care team, we kindly request that you follow the steps outlined below:
In case of quality issue/defect:
Product Return Procedure
- We understand that in certain cases, returning a product may be necessary. To ensure a smooth return process, please follow the instructions below:
Packaging the Product:
- Please pack the product in its original packaging to maintain its integrity during transit.
- Include all relevant items such as the invoice, labels, tags, authenticity cards, bags, boxes, hangers, and any other inclusions that were sold as part of the purchase.
Reverse Pick Up:
- We will arrange for a reverse pick up from the address specified in your invoice.
- Our logistics partner will collect the package at a convenient time for you.
Quality Inspection:
- Upon the receipt of the returned product at our warehouse, it will undergo a thorough quality inspection.
- If the product passes the inspection, a fresh piece will be dispatched to you within our standard shipping timelines.
Unavailable Replacement:
- In the rare occurrence that a replacement piece is not available, a credit note will be issued for the full amount of the damaged product.
- Our credit notes can be used for future purchases on our website and in our stores.
Please note that the return process may take some time as we prioritize the quality inspection to ensure the best possible product experience for our customers.
If you have any further questions or require assistance throughout the return process, please feel free to contact our dedicated customer support team. We are here to assist you.
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
- In the rare instance that we are unable to provide an exchange, we will issue a credit note.
- The credit note will be emailed to the registered email address or the email address used during the purchase.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Once an order is confirmed, it cannot be cancelled or amended.
- Products purchased during sale periods or with discounts are not eligible for return or exchange.
- Products purchased prior to a sale period cannot be exchanged during the sale period.
- Please note that products bought online cannot be exchanged or returned in physical stores, and vice versa.
- Refunds are not available if a customer provides an incorrect or incomplete shipping address.
- Refunds are not available in the following scenarios:
- If our shipping agency makes three unsuccessful delivery attempts or if the recipient refuses the package.
- For international shipments, if the recipient refuses to pay the mandated Duty by the respective country of shipment and does not collect the order from the shipping agency.
- Please ensure that the delivered package is in good condition and has not been tampered with before signing off on acceptance.
- In the event of a damaged package, kindly retain the original packaging (including price tags, invoices, and labels) until our team reviews it. Additionally, please write "Received Damaged" on the delivery receipt when accepting and signing off with the courier partner.
- For further information regarding our sale-related policies, kindly refer to our Sale Terms and Conditions.
